FAQs

We credit ourselves with having excellent customer service. Questions, concerns, and requests will all be processed as quickly as possible. Customers can expect a response via email within 12 hours of an inquiry.

For general questions please first check our FAQ below.

If your question was not answered by our FAQ please contact us through the information inquiry email.

Order Inquiry: orderservice@cosplayful.com

General Inquiries: customerservice@cosplayful.com

Emails not containing a request of service or information from their respective email addresses may not be answered or may have a longer delay in time it takes to respond.

FAQ

How to place an order at CosPlayful.com?

Which payment method do you accept?

How can I make sure it is safe to shop at Cosplayful.com?

How can I check the status of my order?

What else should I know about shipping before making my payment?

How do I cancel or alter my order?

How much does shipping cost?

How long does shipping take?

How can I give my measurements?

What is your return policy?

What currenty do you accept?

 

How to place an order at CosPlayful.com?

Here are some step-by-step instructions to help you make an order from Cosplayful:

• Browse for the costume you desire.

• Select the size that fits you or select custom made (Cosplay Costume is completely Custom Made).

• Input the quantity desired. If you just want one item, you can simply ignore this step.

• Click “Add to Cart.”

• Repeat these steps until you think you've selected all desired costumes then click to proceed to check out.

• You can register an account at Cosplayful.com to get all the privilege we offer for membership only or you can check out as a guest.

• Make a payment.

• Check the email. We'll notify you when we shipped the item. Perhaps, you may have already received it before you check your email.

• Visit frequently to Cosplayful.com to see the awesome and frequently updated inventory we've have, you're a valued customer!

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Which Payment Methods Do you Accept?

 We accept major credit cards including Visa, Master, American Express,  Discover, JCB, Apple Pay and PayPal.

Our payment gateway is provided and secured by Shopify Payments.

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How can I make sure it is safe to shop at Cosplayful.com?

Our website is fully secured with SSL 2048 bit Encryption. Your payment gateway is secured by Shopify Payment.

For your other information, please see our Privacy Statement

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How can I check the status of my order?

During the process of purchase, you should receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order.

You can also contact with our online salesman or customer service representative to get help : customerservice@cosplayful.com

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What else should I know about shipping before making my payment?

Here is some of the most important information that you should be aware of before you place orders:

1. Please make sure the shipping address and name on that address are correct. Cosplayful is not responsible for any misplaced, lost or returned package due to the incorrect address or name. 

2.When Cosplayful sends goods to you across countries, you are importing . In many countries this means you will be liable for import duties and other taxes , if there are any . It's your responsibility to find out about this, and your responsibility to pay the taxes/charges on receipt of the items. These should not affect American customers. If your country's policies differ you should find out yourself and pay the respective charges.

3.Generally our costumes cannot be deliver ed to PO Box. So please provide us a street address. Orders with PO Boxes for shipping addresses will be held until a valid shipping address is given.

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How do I cancel or alter my order?

1. Cancellation before payment

Just send us an email to orderservice@cosplayful.com and provide the order number, and also your ID. The cancellation will be processed as soon as we receive your email.

2. Withdrawing an order after payment

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us within 12 hours after payment.

For costumes, footwear, and accessories, if you decide to cancel within those first 12 hours you may receive a full refund if the order has not begun tailoring or creation. If you contact us about a cancellation within 24 hours of the payment we can refund up to 75% of the purchase price depending on the progress of the order. If contact us within 72 hours and the order has not been shipped we can refund up to 50% of the purchase price, once again depending on how far the progress of the order is.

For Wigs, please try to contact before the 12 hours, because wigs ship faster it is very possible that the wig will be shipped withing 12 hours if it's a rush order. We CAN NOT cancel orders that have been shipped.

If the product has already shipped we cannot cancel or change the order.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

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How much does shipping cost?

Shipping can be free on everything in our store. We pride ourselves on low prices and free shipping.

We offer free shipping to the following areas:

United States, Canada, Brazil, Australia, New Zealand, Vatican, Japan, South Korea, Mongolia, Taiwan, Hong Kong, Macao, and China Mainland , Papua New Guinea, Fiji, Vanuatu , Austria, Belgium, the United Kingdom, Finland, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Switzerland, France, Germany, Sweden, Gibraltar, Iceland, Liechtenstein, Monaco, Swaziland, Singapore, Thailand, Vietnam, Cambodia, Philippine, and Malaysia.

If you're not from these area, please contact us, extra shipping fees may be applied.

You can also choose DHL express shipping as shipping method, the express shipping cost will depend on the weight/size and destination. The shipping cost can be estimated within the shopping cart. DHL/UPS/FeDex shipping for commission orders or weapon orders requires an individual quote on actual shippings fees.

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How long does shipping take?

The delivery of standard size items , for example, Cosplay Wigs, normally take 1 or 2 business days to process and 7 to 14 working days to most major cities in Europe, Asia and North America. There can also be potential delays due to flight cancellation and customs clearance which are out of our control.

Custom made costumes, for example, Cosplay Costumes and Cosplay Footwear can take as long as 7 to 10 business days to complete , starting 1 business day after we received the payment, and will ship immediately after their completion.

Our standard shipping method normally take 7-12 business days and is trackable online.

You can also choose Free Shipping method by applied coupon code "FS-EXTRA10DAYS". It will generally take 17-22 days to arrive.

All methods of shipment can also be delayed from weather, customs, and other unforeseeable events.

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How can I give my measurements?

Every costume has a measurement guide before purchasing. Please look carefully and input your size into corresponding box.

You are always more than welcome to provide us your detailed measurements in the input box rather than choose the standard size.

If you have to change your order you must request a change within 12 hours of payment. Please contact:orderservice@cosplayful.com

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What is your return policy?

See our Return Policy .

What currenty do you accept?

For now, we accept US Dollars, EURO, Australian Dollars, Canadian Dollars and Japanese Yen through Paypal Checkout.

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